Shipping policy
SHIPPING POLICY
Last updated: March 24, 2026
Overview
At Fluxa Supplements, we’re committed to getting your order to you as quickly as possible. This Shipping Policy explains processing times, shipping methods, costs, tracking, international shipments, and how to contact us with shipping questions.
Our products are fulfilled and shipped from our US-based fulfillment partner in Colorado. We primarily serve customers in the United States, where our fastest shipping times are available.
1. PROCESSING TIME
Orders are typically processed and prepared for shipment within 2-5 business days after payment is confirmed, excluding weekends and US federal holidays.
Order status timeline:
- First 2 hours after order placement ("New" status): You may still request a shipping address change or cancellation during this window. Contact us immediately at support@fluxasupplements.com if changes are needed.
- After 2 hours ("Accepted" status): Your order is sent to our fulfillment team for preparation and can no longer be modified or cancelled. It will begin processing for shipment.
Important notes:
- Orders placed on weekends or US federal holidays will begin processing on the next business day.
- First-time orders may require additional label verification of 24-48 hours.
- During peak periods, including holidays, promotional events, or high-volume sales, processing times may extend by 1-3 additional business days.
- Large orders may require additional inventory verification and may take longer to process.
2. DOMESTIC US SHIPPING
Available shipping method:
We ship US domestic orders via USPS from our fulfillment center in Colorado.
- Standard Shipping: 3-7 business days after shipment.
Total estimated delivery time:
- Processing: 2-5 business days
- Shipping: 3-7 business days
- Typical total timeframe from order placement to delivery: 5-12 business days
Delivery times are estimates only and are not guaranteed. Actual delivery times may vary based on carrier delays, weather, operational volume, and destination.
Shipping restrictions:
Due to fulfillment limitations, we do not currently ship to:
- Alaska
- Hawaii
- APO/FPO/DPO military addresses
If an order is placed to one of these locations, we may cancel the order and issue a full refund.
Shipping rates:
Shipping rates are calculated at checkout based on package weight, dimensions, destination, and available service level. We may also offer free shipping promotions from time to time, which will be displayed on the website or at checkout.
3. TRACKING YOUR ORDER
Once your order ships, you will receive a shipping confirmation email with:
- Your tracking number
- A direct tracking link
- Estimated delivery information, where available
Tracking updates are provided by the carrier. If your tracking has not moved for more than 3 business days after shipment, please contact us at support@fluxasupplements.com.
4. INTERNATIONAL ORDERS
While our primary market is the United States, we do accept orders from select international destinations.
Processing and shipping times:
- Processing: 2-5 business days
- International shipping: typically via FedEx
- Delivery timelines vary by destination and customs processing
Important:
International delivery estimates do not include customs clearance time, which may add delays beyond the quoted transit window.
Customs, duties, and taxes:
All international orders are shipped on a DDU (Delivery Duties Unpaid) basis unless otherwise stated at checkout. International customers are responsible for all customs duties, import taxes, VAT, brokerage fees, and any other charges imposed by local authorities.
These charges are separate from your order total and must be paid before delivery where required. If customs fees are refused, the package may be returned or destroyed, and we may decline a refund where permitted by law.
Regulatory restrictions:
Some countries restrict or prohibit the import of dietary supplements. You are responsible for confirming that our products may be legally imported into your country before placing an order.
Special requirements:
- United Kingdom orders may require a valid EORI number before shipment.
- Some countries, including Canada, may impose additional import restrictions or documentation requirements for dietary supplements.
International returns:
Return shipping costs for international orders are the customer’s responsibility unless otherwise required by law. Import duties and taxes paid at delivery are generally non-refundable.
5. LOST, STOLEN, OR DAMAGED PACKAGES
Delivered but not received:
If tracking shows “Delivered” but you did not receive your order:
- Check with neighbors, building staff, or other household members
- Verify the shipping address used on the order
- Wait 24 hours, as carriers sometimes mark packages delivered before final drop-off
- Contact us within 7 days at support@fluxasupplements.com
We will investigate with the carrier, but once a package is confirmed delivered to the address provided, we are not responsible for theft or loss after delivery.
Lost in transit:
If tracking shows no movement for 7 or more business days, contact us at support@fluxasupplements.com. We may file a carrier claim and, where appropriate, provide a replacement or refund in accordance with our Refund Policy.
Damaged packages:
If your order arrives damaged:
- Keep the product, packaging, and shipping materials
- Take clear photos of the damaged item, product packaging, shipping box, and shipping label
- Contact us within 7 days of delivery at support@fluxasupplements.com
We will review the claim and, where appropriate, provide a replacement or refund in accordance with our Refund Policy.
6. ORDER CHANGES AND CANCELLATIONS
Before shipment:
If you need to change your shipping address or cancel your order, contact us immediately at support@fluxasupplements.com.
- Within the first 2 hours: We may be able to accommodate the request
- After 2 hours: The order is typically already in fulfillment and cannot be modified or cancelled
After shipment:
Once an order has shipped, it cannot be cancelled or rerouted. If you no longer want the order, you must wait for delivery and then follow our Refund Policy.
7. SUBSCRIPTION ORDERS
If you have an active subscription:
- Subscription orders are processed automatically based on your selected delivery frequency
- Subscription orders follow the same processing and shipping timelines as one-time orders
- To modify, skip, pause, update, or cancel a subscription order, contact us at support@fluxasupplements.com at least 48 hours before your next scheduled shipment, or manage your subscription through your account if that option is available
8. BACKORDERS AND OUT-OF-STOCK ITEMS
If an item becomes unavailable after you place an order, we will contact you. Depending on availability, we may delay shipment, offer an alternative with your consent, or cancel the affected item or order and issue a refund.
We do not guarantee that all items will remain continuously in stock.
9. UNDELIVERABLE PACKAGES AND RETURN TO SENDER
If a package is returned to us as undeliverable due to an incorrect or incomplete address, refusal of delivery, multiple failed delivery attempts, or failure to pay customs fees on an international order, we may contact you to arrange reshipment.
You may be responsible for additional shipping costs. If we do not receive a response within 14 days, we may process the order under our Refund Policy, and a restocking fee may apply where disclosed and permitted by law.
10. PO BOXES AND SPECIAL ADDRESSES
We can ship to:
- PO Boxes in the United States, where supported by USPS
- Residential addresses
- Business addresses
We cannot ship to:
- Alaska
- Hawaii
- APO/FPO/DPO military addresses
- Certain restricted international destinations
11. SIGNATURE REQUIREMENTS
For higher-value orders, we may require a signature upon delivery for security reasons. If delivery is attempted and no one is available to sign, the carrier may leave a notice with redelivery or pickup instructions.
If a package is returned due to failed pickup or failed delivery attempts, you may be responsible for reshipment costs.
12. WEATHER AND CARRIER DELAYS
We are not responsible for shipping delays caused by severe weather, natural disasters, public health emergencies, government actions, customs processing, or carrier operational disruptions.
During these events, delivery times may be extended beyond normal estimates.
13. CONTACT US
For shipping questions, tracking issues, lost or damaged packages, or shipping-related support, please contact:
Email: support@fluxasupplements.com
Website: https://fluxasupplements.com
Please include your order number in all shipping-related inquiries for faster assistance.
14. ADDITIONAL NOTES
All timelines in this Shipping Policy refer to business days, meaning Monday through Friday, excluding US federal holidays.
We may update this Shipping Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
This Shipping Policy should be read together with our Refund Policy, Privacy Policy, and Terms of Service.