Contact information
Contact Us
At Fluxa Supplements, we are committed to providing customer support for orders, shipping, refunds, subscriptions, and product-related questions. If you need help, contact us using the information below.
Contact Information
Company Name: Fluxa Supplements
Customer Support Email: support@fluxasupplements.com
Response Time: We aim to respond to all inquiries within 24–48 business hours, Monday through Friday.
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time.
Emails received outside business hours, on weekends, or on U.S. federal holidays will be answered on the next business day.
Before You Contact Us
To help you get an answer faster, please review the following resources before emailing us.
Order and Shipping Questions
Track your order using the shipping confirmation email and tracking link sent after shipment.
Review our Shipping Policy for processing times, delivery estimates, and international shipping details.
Review our Refund Policy for return eligibility and our 60-Day Satisfaction Guarantee.
Product Questions
Product pages include ingredient details, usage instructions, and formulation information.
Our FAQ page may answer common product questions.
Account and Subscription Questions
You can manage your subscription through your customer account, including changing shipment frequency, skipping shipments, updating payment details, or updating your address.
Use the “Forgot Password” option on the login page if you need account access help.
What to Include in Your Email
Including the right information helps us resolve your issue faster.
For order-related questions, please include:
Your order number.
The email address used to place the order.
A clear description of the issue.
If the item arrived damaged, include photos of the product, packaging, and shipping box.
For product questions, please include:
The name of the product.
Your question in detail.
If your question involves a medical condition or medication, consult your healthcare provider before using any dietary supplement.
For subscription questions, please include:
Your account email address.
Your subscription order number or details.
The change you want to make, such as skip, pause, cancel, or update frequency.
For general inquiries, please include:
A clear subject line.
A detailed description of your question.
Any relevant context that will help us assist you.
Common Questions
Where is my order?
Once your order ships, you will receive a tracking email. Orders typically process within 2–5 business days, and total delivery time is usually 5–12 business days from the date of purchase.
Can I change my shipping address?
You have a 2-hour window after placing your order to request an address change. After that, orders are usually sent to fulfillment and may no longer be modified.
Do you ship internationally?
Yes, we ship to select international destinations. International customers are responsible for customs duties, import taxes, and related fees, and delivery may take longer because of customs processing.
How should I take Sustained Clarity?
Take 2 capsules daily with water, preferably with a meal.
Is this product safe to take with medications?
We do not provide medical advice. If you take prescription medication or have a medical condition, consult your healthcare provider before using any dietary supplement.
Are your products FDA approved?
Dietary supplements are not required to be FDA approved. Our products are manufactured in facilities that follow Good Manufacturing Practices, and statements about our products have not been evaluated by the FDA.
What is your return policy?
We offer a 60-Day Satisfaction Guarantee. We also accept returns of unopened, unused products within 60 days of delivery.
How do I start a return?
Email;support@fluxasupplements.com;with your order number and the reason for your request. We will provide return instructions if your request is eligible.
How do I cancel my subscription?
Contact;support@fluxasupplements.com;at least 48 hours before your next scheduled shipment, or manage your subscription through your customer account.
Privacy and Data Security
Information you provide when contacting us is handled in accordance with our Privacy Policy. Do not send highly sensitive medical information by email, because email may not always be secure in transit.
Feedback and Suggestions
If you have suggestions about our products, website, or customer service, email;support@fluxasupplements.com;with “Feedback” in the subject line.
Partnerships and Wholesale Inquiries
For wholesale or partnership inquiries, email;support@fluxasupplements.com;with “Partnership Inquiry” in the subject line and include your company name, website, partnership type, and business details.
Press and Media Inquiries
For press or media inquiries, emailp;support@fluxasupplements.com;with “Media Inquiry” in the subject line.
Mailing Address
For returns and written correspondence only: Fluxa Supplements c/o Returns Department, 14701 W. 65th Way, Suite 5, Arvada, CO 80004, United States.
Please use;support@fluxasupplements.com;for customer service questions, because email is the fastest way to reach us.
Last Updated: March 2026