Privacy policy

PRIVACY POLICY

Last updated: March 24, 2026

Fluxa Supplements operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Fluxa Supplements is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from this personal information:

- Contact details, including your name, billing address, shipping address, phone number, and email address.
- Financial information, including credit card, debit card, payment card, transaction, payment confirmation, and other payment-related information.
- Account information, including your username, password, preferences, settings, and security-related details.
- Transaction information, including the items you view, place in your cart, add to a wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
- Communications with us, including information you provide when contacting customer support or otherwise communicating with us.
- Device information, including information about your browser, device, network connection, IP address, and other unique identifiers.
- Usage information, including information regarding how and when you access, browse, interact with, or navigate the Services.

2. SOURCES OF PERSONAL INFORMATION

We may collect personal information from the following sources:

- Directly from you, including when you create an account, place an order, contact us, sign up for marketing, or otherwise provide information to us.
- Automatically through the Services, including through cookies, pixels, tags, log files, and similar technologies when you use our website or interact with our advertisements.
- From service providers acting on our behalf, including providers involved in website hosting, payments, fulfillment, customer support, analytics, and marketing.
- From business partners, advertising partners, social media platforms, or other third parties, where permitted by law.

3. HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us, we may use your personal information for the following purposes:

Provide, tailor, and improve the Services
We use your personal information to provide you with the Services, including to process payments, fulfill orders, arrange shipping, provide returns or exchanges, maintain your account, remember preferences, enable reviews, and improve your shopping experience.

Marketing and advertising
We may use your personal information to send promotional communications by email or other channels permitted by law, and to show you advertisements for our products or services on our website or on other websites and platforms, including based on your previous purchases, browsing behavior, or cart activity.

Security and fraud prevention
We use personal information to authenticate users, secure transactions, detect and prevent fraud, investigate suspicious activity, and protect our business, customers, and the Services.

Communicating with you
We use your personal information to respond to your inquiries, provide customer support, send service-related notices, and maintain our relationship with you.

Legal reasons
We may use your personal information to comply with applicable laws, regulations, legal processes, and enforceable governmental requests, and to enforce our terms, policies, and legal rights.

4. HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy. These circumstances may include the following:

- With Shopify and other vendors, contractors, and service providers who perform services on our behalf, such as website hosting, payment processing, order fulfillment, shipping, analytics, customer support, email delivery, cloud storage, and fraud prevention.
- With advertising, marketing, and business partners to provide marketing services and personalized advertising, subject to applicable law.
- When you direct us to disclose information, request that we disclose information, or otherwise consent to disclosure, such as through social media integrations or shipping arrangements.
- With affiliates or within our corporate group, where applicable.
- In connection with an actual or proposed merger, acquisition, financing, asset sale, bankruptcy, reorganization, or similar transaction.
- To comply with legal obligations, respond to subpoenas, court orders, search warrants, and similar lawful requests, and to protect the Services, our rights, and the rights of others.

5. RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify. Shopify may collect and process personal information about your access to and use of the Services in order to provide and improve the Services for you and for us as a merchant.

Information you submit to the Services may be transmitted to and shared with Shopify, as well as certain third parties that may be located in countries other than the one in which you reside, in order to provide and improve the Services.

In addition, to help protect, grow, and improve our business, we may use certain Shopify features that incorporate data and information obtained from your interactions with our store, with other merchants, and with Shopify. In those circumstances, Shopify may be responsible for certain processing activities relating to your personal information.

To learn more about how Shopify uses your personal information, please review the Shopify Consumer Privacy Policy at:
https://www.shopify.com/legal/privacy/app-users

You may also be able to exercise certain rights through Shopify’s privacy portal at:
https://privacy.shopify.com/en

6. COOKIES AND SIMILAR TECHNOLOGIES

We and our partners may use cookies, pixels, tags, SDKs, and similar technologies to operate the Services, remember your preferences, understand how users interact with the Services, analyze performance, prevent fraud, and deliver or measure advertising.

These technologies may collect information such as your IP address, browser type, device identifiers, referring pages, pages visited, time spent on pages, and interactions with the Services or advertisements.

Depending on where you live, you may be able to control cookies through your browser settings, our cookie banner, or other tools we make available on the Services. Please note that disabling certain cookies may affect the functionality of the Services.

7. TARGETED ADVERTISING AND DATA SHARING

We may use your personal information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you.

Depending on where you reside, you may have the right to opt out of certain uses of your personal information for targeted advertising or certain data sharing activities. Where available, you may exercise those choices through the relevant link on our website or by contacting us using the contact details below.

If you use a browser or extension that supports the Global Privacy Control (GPC) signal, we may treat that signal as a request to opt out for the browser and device that send it, where required by applicable law.

To learn more about Global Privacy Control, visit:
https://globalprivacycontrol.org/

8. THIRD-PARTY WEBSITES AND LINKS

The Services may contain links to websites or online platforms operated by third parties. If you follow links to sites not controlled by us, you should review their privacy policies, security practices, and terms independently.

We are not responsible for the privacy, security, accuracy, or reliability of third-party websites, platforms, or services.

9. CHILDREN’S DATA

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can review and delete the information where appropriate.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share” the personal information of individuals under 16 years of age, as those terms may be defined under applicable law.

10. SECURITY AND RETENTION

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no security system is perfect, and we cannot guarantee absolute security.

You should avoid sending highly sensitive information through unsecured channels.

We retain personal information for as long as necessary to provide the Services, maintain your account, complete transactions, comply with legal obligations, resolve disputes, enforce agreements, and for other legitimate business purposes.

11. YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the following rights regarding your personal information, subject to applicable law:

- Right to access or know the personal information we hold about you.
- Right to request deletion of personal information.
- Right to request correction of inaccurate personal information.
- Right to data portability.
- Right to object to or restrict certain processing.
- Right to withdraw consent, where processing is based on consent.
- Right to opt out of targeted advertising or certain sharing or sale activities, where applicable.
- Right not to be discriminated against for exercising privacy rights.

These rights are not absolute and may apply only in certain circumstances.

You may exercise available rights by contacting us using the details in the Contact section below. We may need to verify your identity before processing your request. Where permitted by law, you may also designate an authorized agent to make a request on your behalf.

12. MANAGING MARKETING COMMUNICATIONS

If you receive promotional emails from us, you may unsubscribe at any time by using the unsubscribe link included in the email.

Even if you opt out of promotional communications, we may still send you non-promotional messages relating to your orders, account, transactions, legal notices, or customer service matters.

13. COMPLAINTS

If you have concerns or complaints about how we handle your personal information, please contact us using the details below.

Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority or privacy regulator.

14. INTERNATIONAL TRANSFERS

Your personal information may be transferred to, stored in, and processed in countries other than the country in which you live, including the United States.

Where required by law, if we transfer personal information outside the European Economic Area, the United Kingdom, or other jurisdictions with transfer restrictions, we will rely on recognized transfer mechanisms such as Standard Contractual Clauses or other lawful safeguards.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, operational needs, legal requirements, or regulatory developments.

When we make updates, we will post the revised Privacy Policy on this page and update the “Last updated” date above. Where required by law, we will provide additional notice.

16. CONTACT

If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise any rights available to you, please contact us at:

Email: support@fluxasupplements.com
Website: https://fluxasupplements.com

For written correspondence only:

Fluxa Supplements
c/o Returns Department
14701 W. 65th Way, Suite 5
Arvada, CO 80004
United States

Important: This is a fulfillment and written correspondence address only. For customer service and privacy requests, please contact us by email at support@fluxasupplements.com for the fastest response.